Introduction
Reform2Transform Limited, www.reform2transform.com, (referred in this statement as “we”, “us”, “ours”) has this privacy statement because we understand that it is important for you to know how we collect, store, use and share your personal information.
We use the words “you” or “your” to mean you, the reader and other visitors to our online resources.
Online resources mean the website and other features we own that allow you interact with our website, or otherwise interact with the content we provide.
This statement addresses the following:
1. About this statement
2. What personal information do we collect
3. Why do we collect personal information
4. Use of personal information
5. Who do we share your personal information with
6. Disclosure of personal information
7. Protection and retention of personal information
8. Right to access or correct your personal information
9. Complaints about a breach of privacy
1. About
Our Privacy statement (”this statement”, “this privacy statement” and our “statement”) informs you about how we collect and process your personal data through your use of our website, the type of information we collect, how to use it, who we share it with and why and what we do to try to protect it.
We may change this privacy statement from time to time. Updated versions of this statement will be posted on our website. If we make any significant changes, we will provide you with reasonable notice by informing you through Reform2Transform website, or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this statement.
All data subjects whose personal data is collected via Reform2Transform is in line with the requirements of Privacy Act 2020.
2. What personal data we collect.
We collect personal information from you when Purchase products or services from us online (website) and when we interact with you directly, as part of the service offering ad purchase.
The personal information that we collect /process is:
· Contact Name
We will use this to service your enquiry and to ensure we are speaking to the correct person when we make contact.
We may also use this to allow you create an account, register to an event or becoming a subscriber to our service.
· Contact phone number
We will use this to service your enquiry, we will call you so we can discuss your enquiry with you and we may text you for appointments or updates connected to your service.
We may also use this to allow you create an account, register to an event or becoming a subscriber to our service
· Contact email
We will use this to service your enquiry, we will email details of the products or service purchased, outcome of the coaching and mentoring services ( notes, videos, photos or other relevant , marketing campaigns or promotional materials).
We may also use this to allow you create an account, register to an event or becoming a subscriber to our service
. · Product/service area interested in
We will use this to service your enquiry, we will use it so we ensure you receive the relevant service or product and best level of service/product.
· Information provided through client surveys
We will use this to ensure continuous improvement of our products and services
· Payment information and tokenised card data
We will use this in order to facilitate the payment for the products and/or services.
· Membership programs
We collect information about your participation, engagement and consumption of the service and product (for example whether you opened, read and interacted with content delivered through memberships
· Social Media interaction and Community Features
We collect your social media handle along with any information that you provide to us by engaging with our social media pages or Social media Communities.
If you choose to use these social media features, the information you post, including your screen name and other personal information will be in the public domain and not covered nor protected by this statement. We are not responsible for either the content on, or the privacy practices of social media platforms or any other third party sites to which we link. Those platforms or sites are not controlled by us and therefore have their own privacy policies that you should carefully read.
IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION
If you choose not to provide us with the personal information described within this statement, then:
· We may not be able to provide you with the product or services you have requested
· We may not be able to provide you with information about products or services that you may want, including information about available products and services, discounts, sales or special promotions
· We may not be able to tailor our content, website and communications for your preferences.
3. Why do we collect/process personal data?
The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible client experience.
We collect, hold, and use your personal information to:
· For the operation of our websites and our business
· Provide products and services to you
· Provide you with information or advice about existing and new products and services
· Communicate with you and process your requests, including to interact with you via social media
· Manage and enhance our products and services
· Provide you with, operate and manage our membership programmes
· Provide you with access to secure areas of our websites and apps
· Provide you with notices regarding updates to your customer experience
· Verify your identity and/or enable you to create and use a payment identity (e.g. through the use of digital wallets)
· Conduct analysis and generate insights
· Investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
· Help prevent fraud and unlawful activity
· Undertake activities otherwise required or permitted by any law (including the Privacy Act).
Your personal information will be collected by Reform2Transform Limited, business to which it was provided.
Your personal information will be held at 5/1 Opito Way, East Tamaki, Auckland. It may also be held for us in the data centres, platforms and systems of our third-party service providers, some of which may be located outside of New Zealand. Your personal information will not be shared, sold, rented or disclosed other than as described within this statement or as required or permitted by any law (including the Privacy Act).
4. Use of personal information
We use personal information to provide you with selected product or service and provide you with information or advice about our existing and new products and services.
We may combine and analyse a range of personal information we hold about you for the purpose of providing a more personalised experience and/or providing more targeted advertising based on your preferences.
If at any stage, you no longer wish to receive these marketing communications you may unsubscribe by using the link in any promotional email, logging into your account and changing your preferences or contacting us at: [email protected].
5. Who do we share your personal information with?
Reform2Transform Limited and its Service providers .
Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information if it is required to fulfil those services and only to the extent required to fulfil those services.
Examples of such third-party providers may include, but is not limited to
· Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, photographic analysers, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants
· Software providers such as customer relationship management and accounting software
· Specific third parties authorised by you to receive information held by us.
6. Disclosure
In addition to the above, we may disclose personal information:
· When it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator)
· to facilitate court proceedings
· to enforce or apply our terms and conditions
· to protect our or your rights, property, or safety and the rights, property and safety of our users, or others, and where we reasonably believe that disclosure is necessary
· to Government agencies with statutory roles enabling them to request data from us including the Police, Inland Revenue, Work and Income New Zealand and the Ministry of Business, Innovation and Employment.
6.1 DISCLOSURE OF PERSONAL INFORMATION OUTSIDE OF NEW ZEALAND
If we disclose personal information to a third party outside of New Zealand for any of the purposes listed above, and that third party uses the personal information for their own purposes, we will ensure that third party is subject to privacy laws that are comparable to the Privacy Act or is otherwise required to protect the personal information in a way that provides comparable safeguards to those in the Privacy Act.
7. Protection and retention of personal information
· We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification.
· We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner
· If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
8. Right to access or correct your personal information
· You may request access to any personal information we hold about you at any time by contacting us at [email protected]
· Your request will be processed in accordance with the Privacy Act.
· If you make an access request, we will ask you to verify your identity.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it breaches legal professional privilege. If that happens, in most circumstances we will give you written reasons for any refusal.
· We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.
· If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we have the most accurate and up to date information available to us.
9. Complaints about a breach of privacy
· If you believe that we have breached this statement or the Privacy Act or you have any questions or concerns about this statement, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.
· Once the Privacy Officer receives a complaint the Privacy Officer will commence an investigation and will endeavour to determine the nature of any breach and how it occurred. We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process which was breached can be rectified to help prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable timeframe.
· We will treat your requests or complaints confidentially
.· You can contact our Privacy Officer by email at [email protected]
· If you consider your query or privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the New Zealand Office of the Privacy Commissioner via their website www.privacy.org.nz or free phone at 0800 803 909.
Further information about how to lodge a complaint is available on the Privacy Commissioner's website.